Current Order and Delivery information
CURRENT ORDER AND DELIVERY INFORMATION
UPDATED 5 JANUARY 2021
Please take time to read the information below:
We are open, taking new orders and always happy to help you with advice and information on the best plants for your pond.
Autumn/Winter Season (1 Oct 20 to 28 Feb 21)
Orders are dispatched once a week on a Tuesday.
All orders received before midnight on Sunday will be dispatched that same week.
Orders containing items on PRE-ORDER will be dispatched once all the items in your order are ready for shipping, for most items this will now be 2021.
If you would like some items sooner, then we recommend placing two separate orders.
Individual timescales apply to these, please email before ordering to check timescales.
TRACKING YOUR ORDER
When you order has left the nursery you will receive a dispatch email
(please check your inbox and junk mail).
Click the green View your Order button on the dispatch email to get your tracking information.
Parcels are sent via Royal Mail, APC and some H&I deliveries are sent via Parcelforce 48 hour.
Under the section – Your Order is Complete you will find your assigned delivery service and tracking number in blue if applicable (there will be no tracking number for Royal Mail).
Highlight and copy this number.
Then click the blue number, this will take you to the APC Tracking Website.
Paste the number into the Consignment Number Box and Enter your Postcode.
Click ‘Track my Parcel’
A Guide to Status Messages on APC Website:
NO CONSIGNMENT DATA FOUND - Your order is awaiting collection from the nursery, once your order is scanned into the van or depot your tracking information will become live.
AT HUB – Your order is at the collecting depot or a mid-way transit hub.
AT DELIVERY DEPOT – Your parcel is at your local depot.
OUT FOR DELIVERY - The parcel is out for delivery that day.
DELIVERED – please check your parcel has not been left in a safe place at your property, before contacting us or the couriers.
At the top of this tracking page is contact information for the depot. If you need to contact the depot, please use the email address in the first instance. Quote your tracking number and postcode.
Please allow 48 hours after your due delivery date before contacting them.
If your order/delivery contains multiple parcels, you may find they are delivered on consecutive days.
ROYAL MAIL DELIVERIES
Royal Mail orders are sent 1st class, they are not sent with a tracking number.
Royal Mail is experiencing delays, so please allow longer for your parcel to arrive.
WHEN YOUR PLANTS ARRIVE
Unpack them carefully, many have delicate stems which can be damaged if stuck to the damp bags.
Place them in your pond as soon as you can.
All plants will have labels with depth instructions on them. Please remember to place waterlilies at a depth where their current leaves are floating on the surface and lower them slowly as they grow.