Tips for unpacking your plants

We want your plants to reach you in the best possible condition! Here's what to expect:

Shipping Notification: You’ll receive an email when your plants leave the nursery. Keep an eye out for it!

Delivery Instructions: If you’re not home to receive the delivery, make sure to leave instructions for the courier to leave your plants in a cool, shady spot. This will stop them overheating.

In Case of Delays: Most plants can remain healthy in their boxes for up to two weeks, as long as they’ve been handled with care. Plants in soil will retain moisture and survive well, while oxygenators and floating plants are more sensitive and may need quicker attention.

Any problems? Let Us Know: If there’s any issue with your plants, take clear photos of the problem and email us right away. We’re here to help!

Plants arrived!

No. 1

The box contains your carefully packed pond plants, ready to thrive. Place the box near your pond before unpacking to ensure minimal movement and quick planting.

Packed to Retain Moisture

No. 2

Inside the box, your plants are individually packed in plastic bags to retain moisture during transit. Carefully remove each bag

Check for leaves and stems stuck to the bag

No. 3

Before opening the bag, take a close look at the plant through the plastic. Check for leaves and stems sticking to the plastic bag.

Place stems in carefully back into pot

No. 4

Open the bag gently, reach in and peel off any foliage stuck to the plastic. Be gentle and carefully place them back within the plant pot, wrapping the foliage in a loose circle. Handle delicate stems with care.

unroll or cut bag away

No. 5

Once all stems are safely removed, either roll the bag down slowly or carefully cut it away. Ensure the plant is fully free without damaging any delicate parts.

oxygenators or floating plants

No. 6

For oxygenators and floating plants, simply open the bag and gently pop them straight into your pond. No additional handling is needed—watch them settle and thrive!