Privacy Policy

Privacy Policy
PRIVACY AND COOKIES POLICY
Version number 2
Effective date 01 March 2024

 

1 - Who are we?

1.1 - We are LR Living Group LTD Trading as Plants for Ponds.  For privacy queries, you can contact us at info@plantsforponds.co.uk. Other contact details are on our website.

2 - What’s the point of this policy?

2.1 - It tells you what to expect when we collect personal information from users of our website/services. Please only use our website/services if you are completely happy with this policy.

2.2 - Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies. 

3 - Might the policy change?

3.1 - We will take reasonable steps to give you notice of the new version.

4 - What do we collect?

4.1 - Information which you upload to our service or otherwise give us such as:

your name and contact details;

account information such as your username and password;

details about your transactions on our service;

information that you include in communications with us including surveys and feedback; and

contact or other information which you give or allow us to use for newsletters or other marketing.

Shopping information including the items you view, put in your cart or add to your wishlist.

4.2 – Children’s data. The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out above to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

4.3 - Automated information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions.

4.4 - The following information about you may be provided to us by other people:

Limited billing information sent to us by our payment provider for verification purposes e.g., your name, email address and billing address.

5 - What’s our reason / legal basis for collecting the information?

5.1 - Because it’s necessary to take steps at your request to enter into a contract with you and/or to perform such a contract. This applies to information such as initial enquiries and to account, contact and transaction information.

5.2 - Because it’s in our “legitimate interests”,e.g., sending marketing communications to customers about our similar products/services, managing and improving our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to information such as contact details, automated usage data and to surveys and feedback.

5.3 - Because you’ve specifically agreed on our service (e.g., by selecting a consent box). This may apply to contact or other information that you specifically agree to us using for certain kinds of marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.

6 - How long do we keep personal information?

6.1 - Until you ask us to delete it or our contract with you has ended. You can end the contract as explained in our terms and conditions. We may nonetheless hold on to some (or all) of your information for longer if reasonably needed for legal, regulatory or tax reasons, deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions (typically up to six years).

6.2 - We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages.

6.3 - We will generally keep automated browsing information for up to 26 months. 

7 - To whom do we send or make available your personal information?

7.1 - To other people who supply us with services, e.g., delivering goods, website hosting and management, payment, email distribution, e-commerce, online advertising, analytics, social media etc.

7.2 - To regulators, the police and other law enforcement or official authorities to help deal with fraud and abuse and/or comply with legal requirements and/or to protect us or others.

7.3 - To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.

7.4 - To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.

8 - Do we send your information outside the UK?

8.1 - Your personal information which we collect is stored within the UK and is not transferred to any other countries except as follows.

8.2 - Your personal information (e.g., name, contact details, IP address, browsing information) may be transferred outside the UK (generally to the US) by companies that provide us with hosting, e-commerce, analytics, advertising, email distribution, social media and other services. If so, we will ensure that there is a legal basis to do so, for example under contracts with standard contractual clauses sanctioned by the Information Commissioner that are designed to provide adequate safeguards for your personal information.

9 - What rights do you have?

9.1 - If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete it or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g., marketing).

9.2 - You may also have the right to object to use of your personal information in certain circumstances.

9.3 - If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).

9.4 - For more information about your rights, visit the ICO’s website: ico.org.uk.

10 - What about cookies? We use first and third party cookies as well as other tracking technologies from third party publishers to give you the full functionality on our website, to customise your user experience (language settings, currency etc), perform analytics and deliver personalised advertising on our websites, apps and newsletters across internet and via social media.

A cookie is an identifier (a small file of letters and numbers) that is sent to your web browser. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Some are session temporary “session” cookies that remain in the cookie file of your browser only until your browser is closed. Whereas persistent cookies stay for longer (depending on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete existing cookies, visit: allaboutcookies.org. Our site’s functionality will be limited if you configure your browser to reject cookies. 

10.2 - We ourselves may place the following types of cookies:                

Type of cookies 

Purpose

Logged-in status

 Assess whether you are logged in to our site

“Remember me” 

Remember you and speed up your login when you return to our site 

Authentication  

Identify and authenticate you to help you move easily through the site

Preferences 

Store information about the preferences you’ve selected (e.g., favourites, currency, wish-lists) and personalise the site

Shopping cart  

Remember contents of your cart and related preferences

Security

Provide security-related features to protect our site, for example to help stop fraudulent logins

Cookie notice

Store your response to our cookie notice

 

10.3 - Companies which provide us with a service also place cookies. Some of these cookies (e.g., from Google) may involve certain information, such as your name and contact details and/or the IP and web address of the page you’re visiting, being sent to the company concerned. Below is a summary of the kinds of cookies used together with details about who places them and where you can go to get more information and to opt out (where possible):

Analytics cookies: These kinds of cookies recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and where the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. These cookies are provided by:

Google Analytics (“GA”). More information:

Shopify - More information:

Shopify’s cookies notice – see under “Merchant storefronts” and “How to control cookies”

Advertising cookies:

  • These kinds of cookies are typically used to personalise ads on this or other sites based on your use of our site, to measure ad effectiveness (for example, how often you click on or view ads and whether you go on to buy something from the advertiser) and to stop you being shown the same ad repeatedly. These cookies are provided by:

Google (including Analytics Ad Features / AdSense / Doubleclick)

Meta (including “Facebook Pixel”)

  • Facebook’s cookies policy (see especially under “Advertising, recommendations, insights and measurement”) including how to control Facebook’s use of cookies
  • Facebook’s privacy policy

Microsoft’s Bing

  • Microsoft’s privacy policy including how to control Microsoft’s use of cookies

Note that there are various places where you can go to opt out of many companies’ advertising cookies in one go including some or all of the above:

networkadvertising.org/choices

http://www.youronlinechoices.com/

http://optout.aboutads.info

Social media cookies - These kinds of cookies are placed by social media companies when you use their features on another site, e.g., click a Facebook “like” or send a tweet. These features may involve the relevant company using cookies to collect information relating to your visit to our website or your interaction with its services or otherwise. Here is some further information including how you can opt out where this is possible: Facebook, Google, Pinterest, Instagram

Payment provider cookies - Our payment provider may place cookies if you use their payment services on our service:

Third party log-in cookies: If you log in through a third-party website, that website will place its own cookies on your computer:

User Generated Content: The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.