Delivery Information and Timescales

Delivery Prices

Plant Orders
- FREE DELIVERY for orders over £60 *
- Standard Shipping - £5
- 30ltr Plants from £35 (calculated at checkout based on postcode) ***
    Pots, Troughs and Tanks
    - From £16 to £35 (calculated at checkout based on postcode)

    * Soil and Gravel
    - There will be an extra charge for multiple bags of soil or gravel.  If it is not calculated at checkout, please call us for a quote.
     

    Scottish Highlands/Scottish Islands and UK Islands
    Plant Orders
    - FREE DELIVERY for orders over £100 *
    - Light Parcel (under 1.8kgs) - £6
    - Standard Shipping £10
    - 30ltr Plants from £50 (calculated at checkout based on postcode) ***
      Pots, Troughs and Tanks
      - From £16 to £50 (calculated at checkout based on postcode)
      Scottish Islands and UK Islands - Additional changes will apply when purchasing ponds and pots, please call for a quote before purchasing.  
       
      * Soil and Gravel
      - There will be an extra charge for multiple bags of soil or gravel.  If it is not calculated at checkout, please call us for a quote.

      Couriers
      • Orders Under 1.8kg are sent Royal Mail First Class (untracked)

      • Orders sent by APC.  You will receive a tracking number once orders have been dispatched from the nursery.  Please make sure you supply your mobile number at checkout to receive these updates.

      • Scottish Highlands and UK Islands - orders will be sent by Parcelforce 48 hour service.  You will be sent a tracking number on the day of dispatch. 
      • *** Pallet Delivery - 30ltr plants will be delivered via a pallet network.  Your order will arrive on a pallet and may be delivered on a large truck (up to 18/24 tonne), please advise us in the note section if you will require a small delivery vehicle due to access restrictions.  
      Delivery Timescales

      September to February
      Orders are dispatched once a week on a Tuesday. 

      Orders received by midnight on Sunday will be dispatched that same week expect orders which include Pre-Order plants, these will be held until all items are ready for dispatch.  Please check individual products for 'usually ready from' dates.

      March
      Orders are dispatched twice weekly on a Tuesday and Thursday.

      April to July
      We aim to dispatch your order as quickly as possible. During the high season, we dispatch on a Monday, Tuesday, Wednesday and Thursday, unless there is a bank holiday on a Monday or Friday. (please allow 2-4 working days before contacting us).  

      August
      Orders are dispatched twice weekly on a Tuesday and Thursday, unless there is a Bank Holiday on the Monday.
      Orders received by 9am on Monday, Tuesday or Wednesday will be dispatched and delivered by Friday that same week, if the plants are available for dispatch.  

      Orders received on Thursday, Friday, Saturday and Sunday will be sent the following week if the plants are available for dispatch.  

      Due to the variable nature of plants we individually select the best plants at the time of shipping to ensure you get the best of the bunch.

      If you will not be there to accept the delivery, please leave a note asking for the delivery to be left in a cool, shaded place to ensure the plants don't dry out.

      Below are some pictures showing you how our plants are packed.  In the unlikely event that your plants arrive damaged, please ensure you take some photographs of the packaging and plants and email them to us, we will arrange a redelivery ASAP.
       
      Plants for Ponds - Plant packaging  Packaging  - Plants for PondsMulti Plant Packaging - Plants for Ponds  Large Box of Plants Packaged - Plants for Ponds
       

      Pre-Orders
      If you have pre-ordered your plants please click here for information.  
      Payment
      Your credit/debit card or paypal account will be charged for payment upon receipt of your order.  Our website processes payment through Shopify's e-commerce system.
      We give an indication of date that the plants/products should be available on each product description but these can vary due to the weather and plant stocks.  
      For a more accurate delivery date please call us 24 hours after you have placed your order and we will be able to give you a better indication of delivery date.
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