What is a Pre-Order?

Pre-ordering allows you to reserve pond plants that are still growing and not yet ready to dispatch. Payment is taken immediately at checkout - this helps avoid any issues with expired cards or failed payments when the plants are ready to leave the nursery. All our plants are grown in unheated UK greenhouses and are only dispatched once they’ve developed a strong root system and are safe to travel.

When Will My Pre-Order Arrive?

Each product page includes an estimated ‘Normally Available From’ date. This is a seasonal guide and may shift slightly depending on weather conditions and the plant’s growth rate. We send out plants once they are strong and well-rooted. They may arrive before coming fully into leaf or flower. We aim to dispatch plants as soon as they are strong enough to travel, as they establish better and handle the journey more safely when not in full growth.

Mixed Orders: Ready-to-Ship and Pre-Order Plants

If you order both ready-to-ship plants and pre-order plants in the same order, the entire order will be held until all plants are ready. You’ll have seen a notification about this at checkout, with a suggestion to place two separate orders if you need any items sooner.

Multiple Pre-Order Plants

If your order contains several pre-order plants, we will dispatch everything together once all items are ready. This helps ensure safe delivery and healthy establishment.

Going on Holiday?

Pre-ordered pond plants can be released at any time after ordering. We check nursery stock weekly and once all items in your order are ready, they’re added to a dispatch list. We don’t have a system to notify you when your order moves to this list - you’ll only receive an update when the plants are dispatched.

If you're going away and need to avoid delivery during certain dates, please email us with your PFP order number and let us know your unavailable dates. We’ll flag your order accordingly and hold it until you're back and ready to receive it.

Desperate for Some Plants? What Can I Do?

If you need plants urgently, then please contact us.  We are able to split your order and send what's ready now (an additional delivery charge applies), or offer swaps for similar plants that are available sooner.

Please email us with your PFP order number and we’ll do our best to help.

Please note: pond plants need time to be picked, drained and packed. We’re not able to split and send orders the same day.

Need an Update?

You’re always welcome to email us at any time for an update on your order.