Delivery Information

Plant Orders

Current Season: Low Season (1 October - 4 March)

Dispatch Days: Orders are dispatched once a week on Tuesdays.

Unpacking Your Plants

When your plants arrive:

  • Be careful when unpacking plants, delicate stems can stick to damp bags and may break.
  • Gently open the bag and ease stems and leaves off the plastic.
  • Place the plants in your pond as soon as possible.
  • If you can’t put them in the pond immediately, place the plants in the shade, add pond water to the bag to keep them damp, and leave the bag open at the top.

All plants come with labels showing the depth they should be placed in the pond. Depth is measured from the top of the pot to the water’s surface.

Waterlilies: Place them at a depth where their current leaves float on the surface. Gradually lower them as they grow.

Unpacking Your Snails and Mussels

Snails and mussels will arrive wrapped in damp paper. Follow these steps:

  • Carefully peel off the paper.
  • Fill a container with pond water and let them acclimatise for 30 minutes before placing them in the pond.
  • For snails, put the lid back on the container to prevent them from climbing out!

Unfortunately, any snails or mussels that float to the surface have died. If this happens, please take photos and email us your order number (starting with PFP) for assistance.

Pre-Orders

If your order contains pre-order items, it will only be dispatched once all items are ready for shipping. Most items will be ready in April/May.

To receive items sooner, we recommend placing two separate orders one with pre-order items and one with in-stock items.

Tracking Your Plant Order

Once your order leaves the nursery, you’ll receive a dispatch email with shipping and tracking details. Check your inbox and junk mail for this email.

Couriers: We use Royal Mail, APC, and Parcel Force or Highlands & Islands deliveries.

All order should arrive within 48 hours.

APC Deliveries

To track your parcel via APC, click here. Use your tracking number (in the dispatch email) and your postcode.

  • No Consignment Data Found: Your order is awaiting collection. Tracking will update once scanned into the depot or van.
  • At Hub: Your order is at a transit hub.
  • At Delivery Depot: Your parcel is at the local delivery depot.
  • Out for Delivery: The parcel is on its way to you today.
  • Delivered: Check for the parcel in a safe place before contacting us or the courier.

If your order contains multiple parcels, they may arrive on different days. Allow 24 hours after the delivery date before contacting the courier.

Royal Mail Deliveries

Royal Mail orders are sent 1st class. These are not tracked but should arrive within 24 to 48 hours of dispatch.

Container Ponds

Container Pond Deliveries

  • Many container ponds are handmade to order. Please email us before ordering to confirm timescales.
  • You’ll be notified of your delivery date. Most deliveries are made via pallets.

Damages: Check your item as soon as it arrives and report any damages with photos.

Returns: Non-damaged returns incur a 15% restocking fee, and you are responsible for return shipping costs.

IMPORTANT

If your box or plant arrives damaged, please take photos of the box, packaging and plant.

Email the photos along with your order number (starting PFP) to info@plantsforponds.co.uk