Below is information regarding dispatch and delivery.
For Plant Orders please see the top section, Container Pond information is further down the page.
- Shipping Days
Current Season - Low Season (1 October to 4 March)
Dispatch Days - Orders are dispatched once a week on a Tuesday
- Unpacking your Plants
When your plants arrive unpack them carefully, many have delicate stems which can be damaged if stuck to damp bags. Carefully open the top of the bag and ease any stems and leaves off the plastic bag.
Place them in your pond as soon as you can. If you are not able to do this then place them in the shade, put some pond water in the bag to keep them damp, leave the top of the bag open.
All plants will have labels with depth instructions on them. The depth measurement is taken from the top of pot to waters surface.
Please remember to place waterlilies at a depth where their current leaves are floating on the surface and lower them slowly as they grow.
- Unpacking your Snails and Mussels
These will arrive wrapped in damp paper, peel off the paper, fill the container with pond water and let them acclimatise for 30minutes before putting them in the pond. Make sure you pop the lid of the pot back on for the snails, so they don't climb out!
Unfortunately any that float to the surface have died, if this happens, please take photos and email us with your order number which will begin PFP.
Orders containing items on pre-order will be dispatched once all the items in your order are ready for shipping, for most items this will be April/May 2022.
If you would like some items sooner, then we recommend placing two separate orders.
Tracking your plant order
When you order has left the nursery you will receive a dispatch email with your shipping/tracking information (please check your inbox and junk mail).
The nursery use Royal Mail, APC and some H&I deliveries are sent via Parcelforce 48 hour.
- APC Deliveries:
To track your parcel via APC - click here
The tracking system requires your tracking number, this can be found on your dispatch email and your postcode.
A Guide to Status Messages on APC Website:
No Consignment Data Found - Your order is awaiting collection from the nursery, once your order is scanned into the van or depot your tracking information will become live.
At Hub – Your order is at the collecting depot or a mid-way transit hub.
At Delivery Depot – Your parcel is at your local depot.
Out for Delivery - The parcel is out for delivery that day.
Delivered – please check your parcel has not been left in a safe place at your property, before contacting us or the couriers.
At the top of this tracking page is contact information for the depot. You can call or email them directly quoting your tracking number and postcode.
Please allow 24 hours after your due delivery date before contacting them.
If your order/delivery contains multiple parcels, you may find they are delivered on consecutive days.
- Royal Mail Deliveries
Royal Mail orders are sent 1st class, they are not sent with a tracking number but should arrive 24 hours after being dispatched.
- Container Pond Deliveries
Individual timescales apply to these, as many are handmade to order, please email before ordering to check timescales.
You will be informed of a delivery date, most come via pallet deliveries.
Please check your item ASAP and report any damages with photos.
Non-damaged returns will incur a 15% re-stocking fee and you are responsible for cost of returning the item.